15 Years Care Sector Experience

HR support built for care.

So you can focus on your residents, not paperwork. We handle disciplinaries, grievances, redundancies and investigations — joining your meetings and chairing the hard conversations.

Leila Walsh

Leila Walsh

Your HR Partner

  • Same-day response guaranteed
  • Join your Teams/Zoom meetings
  • Chair disciplinaries & grievances
  • Full documentation provided
  • CIPD-backed advice
15+
Years Experience
6
Care Home Sites
50+
Staff Supported
24hr
Response Time

Why clients switch from Citation & Peninsula

Generic call centres vs. dedicated care sector expertise

Big HR Companies
CareSectorHR
Care sector expertise
Generic templates
CQC-ready, sector-specific
Who handles your case
Random call centre
Named consultant
Complex cases
Template letters only
We handle it ourselves
Response time
24-48 hours
Same day*
Join your meetings
Chair disciplinaries & grievances
Full documentation & minutes
Know your team by name

*Same-day response for retainer clients, within business hours (Mon-Fri, 9am-5pm)

How it works

From first call to problem solved

1

Book a Call

15-minute chat to understand your situation

2

Get a Plan

We'll outline exactly how we can help

3

We Handle It

Meetings, documentation, everything

4

Problem Solved

Proper resolution, properly documented

What we handle

Everything from daily advice to your most complex HR challenges

Grievance & Appeals

From initial complaint to final appeal. We investigate, chair hearings, and ensure proper process throughout.

Redundancy Management

Full consultation process, selection criteria, meetings and documentation. We handle the hard conversations.

Disciplinary Investigations

Thorough, impartial investigations including witness interviews, evidence gathering and formal reports.

Tribunal Preparation

When things escalate, we prepare your defence. Bundle preparation, witness statements, timeline documentation.

Sickness & Absence

Long-term sickness management, capability processes, OH referrals and return-to-work support.

Meeting Support

We chair your disciplinaries, grievances, redundancies and PIPs. Full minutes included.

Policies & Handbooks

Care-sector specific policies tailored to your business. CQC-ready, not generic templates.

Retainer Support

Your HR department on call. Phone, email, Teams — we're there when you need us.

Simple, transparent pricing

Choose the plan that fits your team size and needs

Starter

For small teams (5-15 staff)

£199 /month
  • 2 hours support per month
  • Phone & email access
  • Same-day response
  • 1 policy review per quarter
  • Basic HR guidance
Get Started

Premium

For established teams (36-50 staff)

£549 /month
  • 10 hours support per month
  • Unlimited meetings chaired
  • Full policy & handbook suite
  • Quarterly site visits
  • Priority response
  • Dedicated account manager
Get Started

Pay As You Go

No retainer? No problem. One-off support when you need it.

Chair a Meeting

£195 per meeting

Investigation

£495 - £795

Redundancy Support

£295 per employee

Policy / Handbook

£395 - £695

Specialists in people-focused businesses

From 5 to 50 staff — if HR keeps you up at night, we're for you

Care Homes

Nurseries

Small Businesses

Golf Courses

Trusted by care homes across the UK

"After years with Peninsula, finding CareSectorHR was a revelation. Same-day responses, someone who actually knows our sector, and they join our meetings. Leila has become an extension of our team."

Sarah Mitchell

Care Home Manager, Wiltshire

"Leila chaired our redundancy consultation and handled everything. The documentation was perfect and she made a stressful process so much easier."

JT
James Thompson
Nursery Owner, Bristol

"We had a complex grievance that needed handling delicately. Leila conducted the investigation, chaired all meetings, and wrote everything up. Worth every penny."

RD
Rachel Davies
Operations Director

Real Results: A Complex Care Home Case

How we navigated multiple HR challenges running simultaneously

The Situation

A care home came to us with what started as a single grievance — but quickly revealed a complex web of interconnected HR issues that needed careful, coordinated management.

4
Separate Complaints
1
Redundancy Process
1
Suspended Employee
1
Disciplinary Investigation

What We Handled:

  • Grievance appeal hearing with multiple overlapping allegations
  • Full redundancy consultation process with proper selection criteria
  • Drug testing investigation and disciplinary proceedings
  • Managing suspension and return-to-work considerations
  • Tribunal risk assessment and documentation preparation

"This is exactly the kind of complex situation where generic HR advice falls apart. Every decision in one process affected the others — you need someone who understands the full picture."

— Leila Walsh, CareSectorHR

Let's solve your HR headaches

Book a free 15-minute call. No obligation, no sales pitch — just a chat about how we can help.

  • Understand your situation
  • Outline how we can help
  • Get a clear quote
Need urgent help? 01234 567 890

Book Your Free Call

We'll be in touch within 24 hours

No obligation. No hard sell. Just help.

HR Crisis?

Tribunal threat? Grievance gone wrong? Redundancy chaos? Our Crisis Rescue packages start from £1,500.

Get Emergency Help